Privacy Policy for Maxlife Batteries UAE Mobile Application

Effective Date: Jun 15, 2023. This Privacy Policy governs the collection, use, and disclosure of personal information by Maxlife Batteries UAE, a mobile application developed by Gulf Worldwide Distribution Company ("we," "us," or "our") in relation to the use of the Maxlife Batteries UAE mobile application ("the App"). This Privacy Policy applies solely to the App and describes how we handle personal information collected from users ("you" or "your") in connection with the App's features, including accessing the mobile camera to capture battery pictures and barcode images for warranty claim purposes, as well as the integrated barcode scanner functionality. By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

1.1 Battery Pictures and Barcode Images: When you use the App to capture battery pictures and barcode images for warranty claim purposes, we collect and store these images on our secure servers. These images may contain personal information such as your battery serial number. Please note that we do not collect any other personal information from the App.

2. Use of Information:

2.1 Warranty Claim Review: The battery pictures, barcode images, and claimed battery serial numbers collected through the App are used solely for the purpose of reviewing warranty claim requests. We may access and analyze this information to authenticate your warranty claim and ensure compliance with our warranty policies.

3. Disclosure of Information:

3.1 Third-Party Service Providers: We may share your battery pictures, barcode images, and claimed battery serial numbers with third-party service providers who assist us in reviewing warranty claims and providing customer support. These service providers are contractually obligated to protect your personal information and use it solely for the purposes stated in this Privacy Policy. 3.2 Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or investigate potential fraud or security concerns.

4. Data Security:

4.1 We take reasonable measures to protect the personal information collected through the App from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

5. Data Retention:

5.1 We retain your battery pictures, barcode images, and claimed battery serial numbers for as long as necessary to review and process warranty claims. We may also retain this information as required by applicable laws or regulations.

6. Email Authentication:

6.1 For customer authentication, the App utilizes a one-time password (OTP) sent to your registered email address. We do not store your email authentication information within the App. The email authentication process is managed securely by our database, which is separate from the App.

7. Changes to this Privacy Policy:

7.1 We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy in the App. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

8. Contact Us:

8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices related to the App, please contact us at [insert contact information]. By using the Maxlife Batteries UAE mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.